• Resolve known errors incidents related to workstation, printers, software packages, Microsoft patches

  • P.C installation and configuration in Windows environment.
  • Installation and configuration of standard software packages.
  • Analyze and troubleshoot any issues on hardware and/or software technical problems.
  • Basic user administration: Creation of users, access rights management, reset passwords
  • Offer support on Workstation antivirus
  • Create, support, configure the Windows printer queues
  • Support on application source control : missing files/mirror updates
  • Administration of local network (L1)
• You are responsible for monitoring the tickets and reduce the backlog of level 2, by respecting the SLA
• Escalate incidents with accurate documentation to suitable technician or vendor, when required
• You offer alternative solutions and writes procedures
• Organize information sessions with the service desk to transfer technical knowledge on new projects or changes
• Test fixes to ensure problem has been adequately resolved
• Evaluate documented resolutions and analyze trends for ways to prevent recurring issues
• Alert management to emerging trends in incidents
• Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution

Location: Vorst

profile

Profile

You have a:

• Bachelor-degree in ICT or at least 2 years of experience as service desk agent
• Strong knowledge on the newest Windows Operating Systems Configuration and Support

• Knowledge of principles of application's deployment
• Good knowledge of hardware and standard software packages (MS, Active Directory, Exchange, SharePoint, SCCM, DNS, DHCP)
• Basic knowledge of Citrix, Scripting, PowerShell, PHP, etc
• Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes
• Exceptional written and oral communication skills
• Good analytical and questioning skills
• Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills
• Strong documentation skills

You are:

• Stress resistant

• Flexible (shift system)
• Team player
• Strong affinity with IT evolutions
• Customer oriented
• Punctual
• Ability to conduct research into a wide range of computing issues as required
• Ability to absorb and retain information quickly
• Ability to present ideas in user-friendly language
• Highly self-motivated and directed
• Attention to detail
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Exceptional customer service orientation

• Experience working in a team-oriented, collaborative environment

What we offer

In addition to a pleasant work environment, we offer a competitive salary, a car and excellent fringe benefits.

As we consider our people to be our most valuable assets, we invest considerable resources to provide on-going training that builds and extends professional, technical and management skills in all areas.

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