Job Description

Job Title: IT Helpdesk & Network Administrator (Level 4)
Job Code: NA – L4
Department: IT
Reporting to: IT Security & Infrastructure Manager
Main purpose of job: Provide first and second level systems & network support to Arvato with a high level of customer Service and responsiveness
Main tasks/responsibilities:

• Day to day support of user’s calls to the help desk in both plants (Balbriggan/Swords), prioritise issues, assign calls to responsible area, log calls into helpdesk tool, and follow up job tickets. Logging, escalation and closing of issues in a timely manner.
• First and Second level support on PC Support/Network, telecoms and printers.
• Personal computers and server operations: Installs, configures, repairs and monitors the operations of PC’s and server systems.
• Roll out and configure desktops as required ensuring that a system is devised for conformance to an agreed arvato setup.
• Carry out backup procedures as defined by the IT Infrastructure Manager ensuring that failures are escalated for resolution.
• Telecommunications: Modifies repairs and conducts preventive maintenance on telecom equipment and related infrastructure and systems.
• Security: Administers access control and user accounts for various systems. Ensuring that accounts are terminated in a timely manner.
• Periodic analysis of helpdesk calls to identify root causes to ensure that support call activity is kept to an acceptable level.
• Provide backup support for other members of the IT team.
• On-call support for the business.
• Comply with the IT Information Security Manual
• Based on your current job role, or any role assigned to you by your manager, you will have access to the arvato and the customer data that is relevant for the completion of your role. You are not entitled to access, or seek to access, arvato or customer data that is not directly associated with your job role. You must treat arvato and customer data in line with our Data Classification processes but if in doubt you should default to treat all arvato and customer data as private & confidential. You must comply with all Security & IT Policies in relation to the protection of arvato and customer data
• You will comply with Internal Policies & Procedures and with our ISO certification requirements, specifically ISO 9001; ISO 14001 & ISO 27001.
• You will be required to be flexible in this role and must be prepared to perform other tasks and undertake additional duties in any area of the business as determined by Management. These tasks may be outside your normal work area

Essential Requirements:
Technical Competencies

• Understanding systems and emerging technologies
• Designing networking architecture
• Project Management experience
• Third level qualification in IT or equivalent networking and operating systems qualifications

Behavioural Competencies

• Initiative
• Solution Orientation
• Collaboration
• Organisational Commitment

Desirable Requirements:

• Experience working in high tech, high volume, fast paced manufacturing environment
• Lean / Six Sigma knowledge & experience

About Arvato

On behalf of our customers, Arvato SCM Solutions moves goods, knowledge and products by the millions every day – both physically and virtually. To us, supply chain management means getting to know our customers’ needs and providing individualized solutions to satisfy them. As an innovative, internationally active supply chain and e-commerce service provider, we make it our business to apply state-of-the-art technologies and create real win-win situations. More than 14,000 employees in our Solution Group pursue this goal with dedication and enthusiasm around the world.

Arvato SCM Solutions is a wholly owned subsidiary of Bertelsmann SE & Co. KGaA

www.scm.arvato.com

Company: Arvato SCM Ireland Limited

Country: Ireland

State/Region: Dublin

City: Swords

Postal Code: 0000

Job ID: 40818