Senior Helpdesk Support Engineer

Ergo | Posted 14-09-2021

Dublin West (Mobile Programmer)


Ergo require a Senior IT Engineer for a 6 month contract position based in West Dublin. As a Senior Helpdesk Support Engineer, you will be expected to provide IT support services internally to our Client. Support multi-user operations systems, hardware, and software tools, including installation, configuration, maintenance, and support of these systems.

Key Responsibilities:

  • Ensure strict adherence to SLA when dealing with customer tickets/calls.
  • Installing, configuring, and troubleshooting of IT related software and hardware.
  • Perform routine day to day system security checks and backups and produce status reports.
  • Record and maintain hardware and software inventories, site and/or server licensing and user access and security.
  • Maintain confidentiality with regards to the information being processed, stored, or accessed.
  • Monitor Remote Managed Service Application.

Skills & Experience Required:

  • IT qualifications desirable.
  • Appropriate level of competence in documented technical skills.
  • Industry standard accreditations desired - Microsoft, Cisco, Citrix, and HP.

Knowledge Of:

  • Windows 10
  • Application Support
  • Active Directory
  • O365 - Exchange online
  • Always on VPN and related Certificate services/PKI
  • Intune MDM for IOS and Android
  • Citrix Desktop client
  • Some Windows Server Access